Posted by lindsayems
Note: This is a post I originally wrote for socialinformaticsblog.com on October 12, 2011.
A week ago we lost a leader in the field of social informatics. Though Apple co-founder and CEO Steve Jobs was not a scholar, he was keenly aware of how important people, their desires and mental frameworks were to the design of computer technologies. In the design process he consistently resisted collaborators who designed with code and machinery in mind instead of actual, human users. Like most social informaticians, he called for design principles to reflect culture and make communication, work and entertainment more efficient, intuitive and beautiful.
His passing happened at an interesting economic and cultural moment as so many people today are out of work (some might even argue that this is due to the success of technology developers like Apple and Steve Jobs) and political tensions have never been higher. A growing number of activists who lament the US government’s apathy toward wealthy corporate entities has emerged also in recent weeks. In just under four weeks, the Occupy Wall Street (OWS) campaign has quickly spread all over the country and has observers around the world taking note.
In the OWS protesters’ mission statement, they say, we organize “at a time when corporations, which place profit over people, self-interest over justice, and oppression over equality, run our governments.” Their efforts are to express animosity toward corporate greed and the US government’s apathy toward this greed. Furthermore, they feel the government should be more active in correcting this problem. Namely, they call for the taxing of the richest one percent of the population so that the other ninety-nine percent might face less financial uncertainty.
It occurs to me that the passing of Steve Jobs and the emergence of the OWS campaign intersect in an interesting way. Jobs, worth about 7 billion dollars, was undoubtedly in the one percent of people the protesters are asking the government to tax. In spite of this, many groups of protesters took time away from the protests to mourn his passing. A tweet from Twitter account @OPWallStreet on the night of his death said, “Sad to announce the death of Steve Jobs.”
While some may see this as an inconsistency in the message of the OWS, perhaps noting the genealogy of certain core values of the OWS campaign will help illuminate why OWS protesters, and so many others, feel a sense of grief at Jobs’ passing. Jobs was not just an innovator of technical artifacts. In many ways he also created new ways for communication to occur, new ways for entertainment to happen, new ways to work, to travel, to fall in love, etc.
One can easily trace the ideology and socio-technical structure that the OWS relies upon to share information and establish their movement back to innovators like Steve Jobs. First, Jobs is a product of the sixties. He was a flower child and hung out with anti-war protesters and activists while he was beginning to develop his desire to work with computers. This influence impacted the design of Apple technologies and made past and present underdogs fall in love with him. In the world of conservative tech companies, Jobs was almost always on the lunatic fringe. He fought for the things his artistic, and humanistic intuition told him were right. OWS protesters see themselves in Jobs’ shoes: They are fighting against the status quo in an effort to put the human back in the center of the system’s design.
Second, Jobs developed technologies that were networked. His masterpieces the iMac, the iPod, the iPhone, the iPad, etc. are windows into the social world. Social informaticians know that these technologies bear a certain internal structure which predetermines a certain kind of use, requires certain skills, etc. The structure of a computer network is at the heart of both the OWS campaign and Jobs’ most influential Apple technologies. As information is exchanged, the OWS campaign is replicated across the country. It’s copied and pasted. A new instance emerges in a new location because people have seen pictures of others, read stories, watch videos and are inspired by others through their iPhones & iPads. The OWS information structure, which is the heart of the movement, is itself an instance of the computer network Steve Jobs envisioned in the design of his most influential Apple technologies.
The protesters aim to upset the government’s apathy. They, like Jobs, suggest that the system should reflect today’s socio-technical culture and empower users by giving them more tools to make life easier and more beautiful.